Comments on: PetPorte SmartFlap – Microchip Cat Flap Review

By: Andy Gammon

Andy Gammon — Wed, 11 Feb 2015 14:15:12 +0000

I have had a Petporte for a couple of years and it has worked fine. However, now the green lock seems to have slipped down into its slot and no longer sticks up to catch the flap and lock it. It still seems to move when activated but no longer is effective, and I can’t see where it is broken, if at all. Is there a way of fixing the green lock mechanism as I think that is all that is required. Our two cats still come in and out OK, and it still clicks as before before and after entry, so think it has just slipped out of position. If you have a working drawing of this mechanism I am sure I could mend it OK. I just need to know what it should look like. Can you help?

By: nadia

nadia — Sun, 12 Oct 2014 08:23:21 +0000

After not even 2 months of operation,
the “terrorist cat” from the neighbours managed to break the green lock last night 🙁
Is this something the warranty covers ?
It should as its designed to keep cats out….

Does anyone have a detailed technical picture of how the lock mechanism looks inside ? I think it just got undone and may be repairable… ( I had to do this once with my old magnetic staywell flap)

Thanks in advance

By: dave

dave — Tue, 08 Jul 2014 19:15:43 +0000

Incase anyones interested using a N3rd interface I now have my pet porte fully controllable via the internet and my iPhone.
Also using microswitches the flap also reports back the status.

By: shazmac

shazmac — Wed, 30 Apr 2014 18:28:18 +0000

I bought this flap to give my 5 cats more freedom to do their own thing and didn’t want any visitors hence going for a microchip flap. Managed to program them all in, even managed to set it to silent mode as the beep was freaking them out and also extend the unlock period to allow them enough time to get through it. After a lot of coaxing and determination they appeared to have cracked it!!!! Yaaaay much joy!!!! Until one day I noticed my youngest female was getting locked out????!! Her microchip had migrated and was out of range of the scanner!!!! Grrrrrrr!!! It really upset me as I didn’t want her losing the confidence using it?????!! So I have had to set smart flap to open mode which of course means any cat can enter???!!!!# kind of defeats the object of getting one of these. Anyway, to save energy I unplugged it whilst set to open mode. Today I thought I would plug it back in and retry in the hope her chip may have shifted back into range. However now it appears that it’s not picking up any of the cats chips????!!! So, at last!!! my question is……do I need to reprogram them all again. Does the fact it’s been unplugged delete their chip numbers??? I didn’t really want to get daisy chipped again as I don’t want her to go through the trauma of that particularly when her current chip was implanted when she was spayed so wouldn’t have felt it!!! I think these flaps are brilliant so am in no way complaining about them just after some advice please!!! Thanks in advance xx

By: Felix

Felix — Thu, 12 Dec 2013 23:36:43 +0000

have petport on silent but cat is afraid of the click, tried coaxing him with treats etc, but he wont come in, has any one had this problem? how did you solve it, thanks for any help, getting desperate

By: Lindsey

Lindsey — Fri, 23 Aug 2013 08:56:58 +0000

Just had the fright of my life to see another cat coming in through our petporte! Took it apart to discover the green lock is broken. It has taken a battering over the three years we have had it and we had a house smelling of cat wee before we bought it plus one of our cats was pulling his fur out through stress. So def worth it and just about to purchase another one!!

By: kev

kev — Wed, 24 Jul 2013 19:27:07 +0000

sureflap do a ‘pet flap’ which is about 30mm bigger than their standard cat flap

By: Cas

Cas — Mon, 15 Jul 2013 01:38:22 +0000

Really excellent article!!
I’m currently in the process of deciding which microchip flap to buy for my 2 cats, this Petporte one or the Sureflap one.
Everything considered, having also read several reviews on other sites too,I think I’ve decided on Petporte. Just seeking some reassurance though about the size of the opening – have I got this right that its 6 inches x 6 inches plus about an inch extra at the base where it dips down? My youngest cat Sooty will fit through there OK, but not sure about my older cat Beccy who is plump around the midriff – although shorter than Sooty in height & weighs 5.5kg. Any advice on whether or not it will be ok for her?

By: Laurie

Laurie — Wed, 10 Jul 2013 21:52:12 +0000

No good. we have a fereal tom that has just broken the lock. Petporte admit the lock has a “break point” as they put it. Self defeating. Does not do what it says it does ie keep out unwanted cats.

By: Lawrence

Lawrence — Thu, 04 Apr 2013 06:48:07 +0000

Great article. We just bought this cat flap. Can you tell me how we program it to:

– only let our cat in and out (we scanned her microchip but are concerned that other moggies will get in once we start letting our cat use the cat flap – she’s still getting used to our flat after being rehomed, so hasn’t been outside yet.)

– to be locked both ways (in and out). I can only program it so that the cat can get in but not out or out but not in.

Thanks.